Our Policies


Return Policy:

Our 30-Day Money-Back Guarantee: If for any reason you are not completely satisfied with your dog toys purchase from ActiveDogToys.com, simply return your dog toys within 30 days of receipt for a prompt and friendly refund or exchange. All Nina Ottosson dog puzzles are subject to a 20% restocking fee if they have been opened or used. 

Fetchtastic Automatic Fetch Machine for Dogs: If your Fetchtastic is defective, it is covered under a 2-year limited warranty and will be exchanged for a new unit. Just email us at: support@ActiveDogToys.com with your name, phone number, order number and the product's condition and we will send you our return instructions. Fetchtastic is also covered under our 30-Day Money-Back Guarantee.

Return shipping is at your expense -- We do not refund outgoing shipping. (Sorry, we cannot accept COD's.) We recommend shipping and insuring your return through United Parcel Service (UPS) or FedEx.

Privacy Policy:

At ActiveDogToys.com, we ensure our customers' privacy. You can be confident that we do not sell or exchange email addresses with third parties. As a visitor to ActiveDogToys.com, our web site can automatically recognize your internet service provider, but does not identify you as an individual.

For customers who make a dog toys purchase at our online store, we do collect information on which pages were viewed on our site. We use this information to improve the information on our site. We also record information given during the order and registration processes - and we keep this information confidential. This site is hosted by First Data Global Gateway.

From time to time we may change our policies, and any such changes will be reflected in these policy statements. Concerned customers should review these statements for changes when revisiting the site. Information provided while placing an order will be handled according to the policy in effect at the time of the order.