Common FAQs


1. What is the status of my order? 

To know the status of your order simply click here:   

2. How quickly will my order ship out?

Well, that depends on what day and time you placed your order. Typically, orders received M-F before 11am EST will ship out the same day. Otherwise it will be the next business day. However, we ask that you allow us 3 business days to complete all orders. 

3. Are your products made in the U.S.A.?

Well, some of our toys are and some of them aren't. Please see our USA dog toys page to see all the made in the USA dog toys that we carry.

4. How do I return an item?

Simply email us at Support@ActiveDogToys.com

5. What are your shipping rates?

Please click here to go to our shipping rates page.

6. How long have you been in business?

ActiveDogToys.com launched in 2006. Our parent company, Marketing Dynamics Unlimited, Inc. was started in 1995.

7. Your dog toys are cool. Do you have a Facebook page that I can join?

We sure do! And we look forward to seeing you on our page! Just click here and it will take you right there.

8. My dog is really really (I mean REALLY) cute - I'd love to show you a pic.

Great, because we'd love to see it! We love dogs and love seeing our customers' dogs too! We'd even love to post your pooch's pic on our website or facebook page too! Just email us at Support@ActiveDogToys.com or post a pic right to our Facebook page.

9. Where else is ActiveDogToys.com?

Twitter
Pinterest
TheFancy.com
Facebook